FAQ

Below is a selection of the most frequently asked question we receive from our customers.

If you need another question answering, or have any other general enquiries you can email This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or feel free to call us on 01332 590450

How do i place an order?

We try to make placing an order as simple as possible. You can use our website to place your order by simply adding the required items to your shopping cart, then going to checkout. You will be guided through until the order is placed, you can then pay with Paypal or our secure RBS Worldpay payment page.

How will i know when my delivery will be?

If you have placed your order online one of our customer services team will be in touch within 24 hours to let you know when your delivery will be. Before the goods are dispatched we will be in touch with you to let you know the exact date, we will not deliver without speaking to you first. You can also call us anytime on 01332 590450 to discuss or change your delivery requirements.

If i want to return my items, can i do that?

Yes you can. If for whatever reason you would like to return your items just let us know within 7 days and we will arrange collection of the goods for a full refund, the collection is also completely free of charge. You can read more on our Guarantee page.

Can i speak to someone after my order has been placed if i need to?

Yes you can. Our phone lines are open 8AM-4PM Monday to Friday, and also open on Saturday 8AM - 2PM.

If you need to speak to someone for any reason, please feel free to call us on 01332 590450 and one of our friendly staff will give you all the help you need.

What if something arrives damaged?

We use a national carrier for our deliveries, they are careful and trusted. However in the very unlikely event of any damages to your home, just let us know and we will replace the faulty item quickly and without fuss completely free of charge.

Are your items in Stock?

Our most popular items are always kept in stock at our warehouse, On each product page there is a delivery timescale for you to see, once your order is placed we will be in touch to confirm the delivery details with you.

Ive seen similar products from other companies that are more expensive, why do your cost much less?

At Diningchairs.co.uk we have streamlined our operation's purely for dining furniture. This way we can cut out many additional costs which apply to other companies selling a broader range of goods which can be difficult to handle and distribute. We also import many of our ranges direct from the factory, this way we cut out the middle man and can distribute the goods at a much lower cost to you, without ever compromising on quality or service.

Do you have a sample service?

Yes we do. If you would like a sample of the dining chair materials please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it stating which sample you need and your name and postal address, we'll get them out to you in the post first class.

If you need any other questions answering please feel free to call us on 01332 590450